List of Frequently Asked Questions

Q1   I have problems playing video using Windows Media Player

  • (1) Configure your WindowsMedia Player
    • Open WindowsMedia player (or select: start > run > wmplayer )
    • select: Tools > options (or hit the 3 keys: [ALT] + [T] + [O] )
    • Select: the Player Tab
        ENABLE the option: Download codecs automatically
        ENABLE the option: Connect to the internet
        Click [ Apply ]

    • Select: the File-Types Tab
        DISABLE the first 3 file types (asf)(wma)(wnv) and then ENABLE them again !
        Click [ Apply ]

    • Select: the Network Tab
        ENABLE the ALL Streaming Protocols (Verify sure that : UDP & TCP are selected )
        DISABLE Proxy for MMS & RTSP Protocols (Verify that : MMS & RSTP Proxy is set to None )
        Click [ Apply ]

    • Select: the Performance Tab ( try this ONLY if video stops from time to time ! )
        ENABLE the Choose Connection Speed then SELECT: LAN (10 Mbs or more)
        Click [ Apply ]

    • Finally , Click [ OK ]
    • Click here to Check Again
  • (2) Install ( again ! ) WMPlayer version 10 (or 9)
    • IMPORTANT: Install the player ONCE AGAIN (Even if it is already installed on your pc)
    • the latest player version
      for your Operating-System from : Microsoft Download Center
    • Restart your Computer
    • Check Again
  • (3) Clean your Browser Cache
  • (4a) DOWNLOAD video TESTS from other technion servers
  • (4b) STREAMING video TESTS from OUTSIDE the technion
  • (5b) If your are running a Personal Firewall - Make sure it does NOT Block Video Streaming
    • Try to Disable ( Temporarily ) your Personal Firewall , then Try again
    • A firewall configuration that allows users with Windows Media Player
      behind a firewall to access Windows Media servers outside the firewall is:
      Streaming Protocol : RTSP
      In: UDP on port 5005
      Out: UDP on port 5004
      In/Out : TCP on port 554

    • read more about Windows Media Services 9 Series Firewall Information
  • (6) I get an error when I try to play video
  • (7) Additional Windows Media Player - Support Links:
  • (10) Contact Helpdesk if you still have problems watching video

  • 
    

    Q2  Video gets stuck from time to time / Player is buffering

    • (0) Try first to Configure your WindowsMedia Player to use the maximum Bandwidth
      • Open WindowsMedia player (or select: start > run > wmplayer )
      • select: Tools > options (or hit the 3 keys: [ALT] + [T] + [O] )
      • Select: the Performance Tab ( try this ONLY if video stops from time to time ! )
          ENABLE the Choose Connection Speed then SELECT: LAN (10 Mbs or more)
          Click [ Apply ]
      • Finally , Click [ OK ]
      • Click here to Check Again

    
    

    Q3   How Can I Save / Download Movie Streams to my Hard-Disk ?

    • The movies are streamed to your player via the Internet
      They are NOT meant to be "Downloadable"
    • I M P O R T A N T :
      Trying to Copy / RIP / Save to Disk is ____ILLEGAL____
      and might cause Your PC and/or User-Account to be BLOCKED !

    
    

    Q4   This is the first time I try watching video ,but It does not work ...

    
    

    Q5   How can i watch video from home

    • You need a broadband connection ( 750 kb/s or Higher )

    
    

    Q6   How can I Control Video Playback Speed (Play it Faster or Slower) ?

    • In order to change playback speed you will need :
      • Windows media Player 9 (or higher) running on Windows-XP !
      • A connection faster then 1Mb/s !
      • Start playing a video in Windows media Player 9 (XP)
        then SELECT : View > Enhancements > Play Speed Settings
      • In the Enhancements pane , move the Play Speed slider to the speed at which you want to play the content,
        or click the Slow, Normal, or Fast link.
    • Important : The Valid speed range is marked with a GREEN Line ( like in this image )
      If you Don't see any green line it means you can NOT use this Feature
    • In case you don't see the Green Line, You can try to change the player settings as follows :
      • SELECT : Tools > Options > Performance > Choose connection speed: > LAN (10 Mbs or more)
      • Press OK
      • CLOSE the player , START it Again & Check .

    
    

    Q7   WMPlayer Error c00d11d2 : "Windows Media Player can't open the file."

    
    

    Q8   WMPlayer error: "... Player cannot play the file because the specified protocol is not supported"

    • Try the following procedure
      • it will try to fix the problem by renaming the Player networking information folder
        	
        1.  Close Windows Media Player. 
        
        2.  On your desktop Click Start, and then click Run. 
        	( on vista: Start -> search for( Run ) --> and then click Run. )
         
        3.In the Run dialog box, type the following (exactly as shown):
        
            Oמ XP/Win7/Win8  - %UserProfile%\Local Settings\Application Data\Microsoft\Windows Media
        
            On VISTA  -   %userprofile%\appdata\local\microsoft\Windows Media
                          ( or:   %userprofile%\AppData\Local\Microsoft\Media Player )
        				  
            This step opens a folder on your computer:
        
        4. In this folder, Rename the folder "XX.0" to "XX.0.bak"  ( where XX.0 can be:  9.0 , 10.0 , 11.0 ,12.0 )
        
        5. Start the Player and try to stream the content again.
           for example, try playing the test video on :  mms://video9.technion.ac.il/test-500.wmv